Shipping policy

Shipping Policy

Welcome to AverAid Wellness. We are committed to delivering your order safely and efficiently. Please read our shipping policy before placing your order.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

  • During peak shopping seasons, holidays, or promotional events, processing times may be slightly longer.

Once your order has been processed, you will receive a shipping confirmation email containing your tracking information.

United States Shipping

Standard Shipping

  • Estimated Delivery: 5–12 business days

  • Shipping rates are calculated at checkout unless free shipping applies.

Free Shipping

We offer FREE Standard Shipping on qualifying orders as displayed during checkout or promotional campaigns.

Please note that delivery estimates are not guaranteed and may vary depending on your location and carrier performance.

International Shipping

AverAid Wellness proudly ships to many countries worldwide.

Estimated Delivery Time

  • 7–20 business days after shipment, depending on destination.

Delivery times vary based on:

  • Destination country

  • Customs clearance

  • Local postal services

  • Weather conditions

  • Carrier delays

Some countries may require additional transit time.

Shipping Origin

As a dropshipping business, our products may be shipped directly from our trusted supplier or fulfillment partners located in different countries or fulfillment centers.

If multiple items are ordered, they may arrive in separate packages at different times.

Order Tracking

Once your order ships, you will receive a tracking number by email.

Please allow 24–72 hours for tracking information to become active after shipment.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is provided:

  • Please contact us immediately.

  • If your order has not yet shipped, we will gladly update the address.

  • Once an order has been shipped, we cannot guarantee address changes.

Orders returned due to an incorrect address may require additional shipping charges before reshipment.

Customs, Duties & Taxes

International customers may be responsible for:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Other government-imposed charges

These fees are determined by your country's customs authorities and are not included in your purchase price or shipping charges unless explicitly stated during checkout.

Customers are responsible for paying any applicable import fees required by their country. Customs requirements vary by destination and may affect delivery times.

Shipping Delays

Although we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Customs inspections

  • Carrier delays

  • Severe weather

  • High shipping volumes

  • Natural disasters

  • Public holidays

  • Other circumstances beyond our control

AverAid Wellness is not liable for delays caused by shipping carriers or customs authorities.

Lost or Delayed Packages

If your tracking has not updated for several days or your package appears lost:

Please contact our customer support team.

We will work directly with the shipping carrier to investigate the shipment and provide an appropriate resolution whenever possible.

Damaged Packages

If your package arrives damaged:

  1. Take clear photos of the package and product.

  2. Contact us within 48 hours of delivery.

  3. Include your order number and photos.

We will review your claim and provide a replacement or another appropriate solution if applicable.

Undeliverable or Refused Packages

Orders returned due to:

  • Incorrect address

  • Failed delivery attempts

  • Refused delivery

  • Unclaimed packages

may be subject to:

  • Return shipping charges

  • Restocking fees (if applicable)

  • Reshipping fees

Original shipping charges are generally non-refundable.

Delivery Estimates

Delivery estimates are provided in good faith but are not guaranteed.

Actual delivery times may vary depending on carrier operations, customs processing, destination, and other factors outside our control.

Contact Us

If you have any questions about your shipment, please contact us.

AverAid Wellness

Email: support@averaidwellness.store

Website: www.averaidwellness.store

We are happy to assist you and will respond as quickly as possible.